Terms & Conditions
- Cancellation Refund
- Alteration of Itinerary
- Travel Documents
- Health Requirements
- Luggage Allowance
- Complaints and Claims
- Liability and Responsibility
- Modification or Discontinuance of Service
Deposit & Balance
A deposit which is equal to 30% of the total tour cost is required at the time of booking. The full or balance is due upon arrival in China. Should the tour booked within 15 days before departure, full payment is required.
Receipt of your deposit or final payment indicates that you have read these Terms and Conditions, and that you have accepted them.
The Terms and Conditions below form the basis of the contractual relationship between DiscoverSichuan and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as their quotations, itineraries and other relevant communication from our travel advisors.
Methods of Payment
We are now able to offer 3 methods of down payment:
Notes for clients who make payment by credit card, DiscoverSichuan will draw Chinese Yuan (CNY) from your credit card. The Credit Card Company or Bank will convert this amount to the currency of your credit card account. DiscoverSichuan will apply the latest exchange rate, which may differ from the one shown above. Banks and credit card companies must then buy Chinese currency at their local rate to make the payment. The rate may be more or less than our rate. Banks and credit card companies may also make a service charge for the transaction. For these reasons what appears on your bank statement may be more (or even less) than what you were expecting.
2. Cancellation Refunds Policies
Should you need to cancel your tour or any portion thereof, your cancellation must be received in writing. Cancellation refunds will be calculated as of the cancellation date which will be effective on the date of receipt by DiscoverSichuan.com
More than 30 days prior to departure: 20% of the deposit
30 to 15 days prior to departure: 50% of the deposit
15 to 7 days prior to departure: 70% of the deposit
7 days to 0 days prior to departure or NO-SHOW travelers: 100% of thedeposit
- We are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours once the trip commences.
- We are unable to refund full cost of Yangtze River Cruise if applicable + penalties charged by hotels, airlines and rail if applicable. All penalties will be itemized.
3. Alteration of Itinerary
Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $20.00 per request. All expenses incurred by DiscoverSichuan in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.
4. Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. DiscoverSichuan accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
5. Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
6. Luggage Allowance
In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
DiscoverSichuan tour packages include Tourist Accident/Casualty Insurance up to a maximum of $40,000 provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by DiscoverSichuan is not applicable where only hotel or air tickets or train tickets are purchased through us.
8. Complaints and Claims
Shall you feel unsatisfied with any service DiscoverSichuan has provided, please notify your travel advisor or call us (Phone no.0086-28-86707597) to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. DiscoverSichuan will not be liable for any claims made later than 15 days after the completion of your tour.
You can contact DiscoverSichuan via the web form from www.discoversichuan.com , here you can find our email, fax, and phone. If for any reason, you fail to receive any reply from DiscoverSichuan in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contactus at firstname.lastname@example.org or phone at 0086-28-86707597 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
10. Liability & Responsibility
DiscoverSichuan provides China and Sichuan tour information &bookings. We publish travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. We will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.
DiscoverSichuan shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by DiscoverSichuan.
DiscoverSichuan shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond DiscoverSichuan 's control. Neither DiscoverSichuan nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes
DiscoverSichuan is not responsible for a client's failure to comply with customs regulations.
DiscoverSichuan is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.
DiscoverSichuan reserves the right to substitute hotels, flights, trains, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If DiscoverSichuan has cancelled any tour prior to the commencement of the tour, DiscoverSichuan is liable for a full refund of the money received from the client.
Many of DiscoverSichuan tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. DiscoverSichuan, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
DiscoverSichuan reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
11. Modification or Discontinuance of Service
DiscoverSichuan reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.